What about security? |
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What does the NetTech software monitor and check? |
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What type of Internet connection do I need? |
A high speed connection such as cable or DSL is the best connection. |
Will a dial-up connection work? |
Dial-up (phone connections) are normally to slow for support. |
I am behind a firewall. Will you be able to connect to me? Yes |
Our software will work behind a firewall. We do not need any open ports or any special configuration. Unlike other software that require open ports, ours does not. This helps close any security issue that may arise. If you can connect to the Internet, you can use our software. |
Will your technicians help me with other problems? |
While we normally do not support custom software, we can help you with the normal software that comes with Windows operating systems. Our technicians are experienced on Windows 95, 98, NT, ME, 2000, XP, Vista, Windows 2003, and Windows 2008. If you have other software needs, email us with the name and version for a quote. |
Can I schedule a time that Drac Technologies can help me with a problem? Yes |
Most problems are solved through our ticking system by sending us an email. If you have a particular problem that you would like to be "walked" through, we can schedule a time to help you with it. NOTE: Additional charges may be discussed depending on the request. If so, your approval will be needed before any work is done. |
How am I billed for the NetTech support? |
Bills are emailed to you about the twenty-fifth of each month. They are due on the first (1) and are past due on the tenth (10) of the month. If not paid by the fifteenth (15), service will be terminated. |
Do I need to leave my computer on? Yes |
Most of the programs are run late at night so not to interfere with someone using the pc. If your computer is off we can not check it. Your computer monitor uses the most power consumption and by having it power down when in the sleep mode, this reduces the power consumption to a minimal. |
Does Drac Technologies monitoring software interfere with me using my computer? No |
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When Drac Technologies is checking my system, can I use the computer? Yes |
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What is the cost of the NetTech support? |
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When is my system checked? |
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How will I know what has been done? |
A custom report is emailed to you each month that details your complete system status. |